Returns & Exchanges

Due to the custom nature of our permanent jewelry, welded chains are final sale; however, we are committed to your satisfaction and offer repair services or exchanges on non-custom boutique items within 14 days.

Return Process

• 1.
  Contact Support

  Email our team at [email protected] with your order number and a brief explanation of the issue or repair needed.

• 2.
  Verify Eligibility

  Our team will review your request to ensure it meets our policy criteria for non-custom returns or chain re-welding services.

• 3.
  Secure Packaging

  If returning a boutique item, place it in its original packaging to ensure it arrives back at our studio in pristine condition.

• 4.
  Processing & Resolution

  Once received, we will process your exchange, issue a store credit, or schedule your re-welding appointment within 3-5 business days.